Privacy Notice

Privacy Notice

Information on how personal data shared through our contact and quote forms are processed.

At Ova Enerji we care about the security of your personal data. This privacy notice has been prepared under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") to inform visitors who use the contact and quote request forms on our website about why, on what legal basis and how their personal data are processed.

1. Data Controller

Your personal data are processed by Ova Enerji (Dilovası Organize Sanayi Bölgesi 1. Kısım Dicle Caddesi No:18, Dilovası / Kocaeli, Türkiye) as data controller, within the scope described below.

2. Personal Data We Process

• Identity and contact details: full name, e-mail address, telephone number, the company you work for.
• Request details: the subject and message you write in the contact form; the motor brand, model, serial number, related service and fault description you enter in the quote form.
• Images and documents: photos and documents you choose to upload with the quote form.
• Transaction security data: the IP address from which the form was sent, browser information and the time of submission / consent.

Our forms do not ask for special categories of personal data such as health, religion or ethnic origin; please do not include such data in your messages or uploaded documents.

3. Purposes of Processing

• To answer your enquiries and questions,
• To carry out a preliminary assessment of a faulty motor, generator or pump and to prepare and send you a quotation,
• To contact you after the quotation and follow up your request,
• To prevent misuse of the forms and to ensure information security,
• To fulfil our legal obligations and respond to requests from competent authorities.

4. Legal Grounds and Method of Collection

Your personal data are collected electronically when you submit them through the contact and quote forms on our website. They are processed on the following legal grounds set out in Article 5(2) of the KVKK:

• (c) processing is necessary for the conclusion or performance of a contract, provided that it is directly related to it (preparing a quotation and providing the service),
• (ç) processing is necessary for the data controller to comply with a legal obligation,
• (f) processing is necessary for the legitimate interests of the data controller, provided that it does not harm your fundamental rights and freedoms (answering your request and information security).

5. Transfer of Personal Data

Your personal data are not sold and are not shared with third parties for marketing purposes. Limited to the purposes above, your data may be transferred:

• to the providers of our website hosting and e-mail services, only to the extent necessary for these services,
• to competent public authorities where legally required

in accordance with the conditions set out in Articles 8 and 9 of the KVKK.

6. Retention Period

Your personal data are kept for as long as required by the purpose of processing and the retention periods laid down in the applicable legislation. When these periods expire, your data are erased, destroyed or anonymised.

7. Cookies and Third-Party Services

Our website uses only a strictly necessary session cookie so that the forms work securely; no advertising or profiling cookies are used. The map on our contact page and home page is displayed with Google Maps; when the map loads, Google may process certain technical information such as your IP address under its own privacy policy.

8. Your Rights under the KVKK

Under Article 11 of the KVKK you have the right to apply to the data controller and:

• learn whether your personal data are processed,
• request information if they have been processed,
• learn the purpose of processing and whether the data are used for that purpose,
• know the third parties in Türkiye or abroad to whom your data are transferred,
• request rectification of incomplete or inaccurate data,
• request erasure or destruction of your data under the conditions of Article 7 of the KVKK,
• request that rectification, erasure or destruction be notified to third parties to whom the data were transferred,
• object to a result against you arising from analysis of the data exclusively by automated systems,
• claim compensation if you suffer damage due to unlawful processing.

9. How to Apply

You may send requests concerning your rights in writing, with information identifying you, to Dilovası Organize Sanayi Bölgesi 1. Kısım Dicle Caddesi No:18, Dilovası / Kocaeli, Türkiye, in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, or by e-mail to info@ovaenerji.com.tr. Your request will be concluded free of charge as soon as possible and within 30 days at the latest, depending on its nature; if the process requires an additional cost, the fee schedule set by the Personal Data Protection Board may apply.

You can also reach us by telephone at +90 262 754 88 99.